Support-Faq
Here are some frequently asked questions about TOWY, along with their answers.
What is TOWY?
TOWY is a cutting-edge web app designed to transform towing and transport services. It connects users with professional towing operators and transporters who can handle various vehicles and cargo, from heavy equipment to oversized loads.
How do I request a towing service?
To request towing assistance, just visit our website, register with your mobile number, and you can ask for help with towing, vehicle breakdowns, or transporting specialized cargo. TOWY will link you with nearby providers for quick service and provide you with quotes and real-time ETAs.
Do I need to download the TOWY app?
No, you don’t need to download the TOWY app. You can access our website to get instant quotes and ETAs from drivers.
Is there a TOWY Drivers App?
Yes, the TOWY Drivers App is available for download on both Android (Google Play) and iOS (Apple App Store) devices.
Who can use TOWY?
TOWY is available for anyone, whether you’re an individual needing roadside help or a business needing reliable transport for heavy items.
What services does TOWY offer?
TOWY offers a wide range of services, including:
- Roadside assistance for breakdowns
- Towing for cars, trucks, and motorcycles
- Transport for heavy equipment, oversized loads, building materials, and event setups
- Specialized transport solutions for unique needs
How can I track the tow truck's arrival?
After you accept a quote, you can track the tow truck’s location and get estimated arrival times directly on the TOWY website.
Is TOWY safe to use?
Yes, TOWY prioritizes safety with built-in safety features and emergency procedures for a secure experience.
What makes TOWY different from traditional towing services?
TOWY is more user-friendly, offers quicker service, and provides real-time tracking without needing to download an app, making it more efficient than traditional services.
What areas does TOWY serve?
Currently, TOWY operates in Victoria, with plans to expand to other locations across Australia in the future.
How can I contact TOWY for support or questions?
For support or inquiries, please email us at support@towy.au.
What are the costs of using TOWY?
We do not charge users directly. Our drivers offer discounted rates to TOWY, and we add a small operational fee to your quoted price.
How can I give feedback about my experience with TOWY?
We appreciate your feedback! You can share your thoughts and suggestions in the feedback section on our website.
