Privacy Policy
At Towy, we are committed to protecting your personal information collected through our website (https://towy.au/), mobile application (the App), or directly from you. We value your privacy and encourage you to review this Privacy Policy thoroughly. Should you have any questions, please reach out to us using the contact details provided at the end of this document.
By providing us with your personal information, you confirm that you have had the opportunity to review this Privacy Policy and that you accept its terms. If you prefer not to provide your personal details, you are not obligated to do so; however, this may impact your ability to use certain features of our Site, App, or the services we offer.
Collection of Personal Information
We collect various types of personal information to provide and enhance our services, including:
- Identity Information: Such as your name, contact number, date of birth, and photographic identification.
- Contact Information: Including your email address, physical address, and phone number.
- Transaction Information: Details related to your pickup and delivery locations, as well as sender and receiver information, including names, addresses, and contact details.
- Interaction Information: Data related to your use of interactive features on our Site, including profile photos, preferences, and feedback.
This information helps us tailor our services to meet your needs and improve your experience on our Site and App. Registration is not required to browse or search for quotes, but it enhances your experience with our services.
Data Collected During Service Use
- Location Data: We may collect precise or approximate location data for job recommendations, delivery tracking, and fraud prevention, whether the App is in use or running in the background.
- Usage Data: Includes information on how you interact with our services, such as access times, features used, and any app crashes or system activity.
- Photographic Data: Photos of bills of lading, freight, and proof of deliveries uploaded to our App or website.
- Device Data: Details about your device, including hardware models, IP address, operating systems, and unique device identifiers.
Data from External Sources
We may obtain information from other users, third parties, regulatory bodies, or public sources, including location data, feedback, and marketing leads. This data may be combined with information we collect directly from you.
Use of Your Information
The information we collect is used to:
- Provide and improve our services.
- Inform you about offers, products, services, and updates.
- Detect and prevent fraud or other criminal activities.
- Customize your experience and enforce our User Agreement.
We may use your contact details for business communications and marketing purposes.
Modifying and Deleting Information
You can update or delete your account information at any time. Deleted information may be retained for a period in our systems. Towy reserves the right to disable or remove accounts as necessary.
Collection and Use of Non-Personal Information
We may collect non-personal information such as browsing behavior, site visit duration, and technical details to enhance the quality of our services. This data is aggregated and may be shared with service providers to improve your experience.
Publishing Personal Information
We advise against publishing personal information in publicly accessible areas of the Site or App. Towy is not responsible for the collection or use of information by third parties from these areas.
Cookies
Our Site may use cookies to improve your experience. You can adjust your browser settings to refuse cookies; however, this may limit your access to certain features of our Site.
Security and Confidentiality
We implement reasonable measures to protect your information but cannot guarantee complete security against unauthorized access. Employees and contractors are committed to maintaining the confidentiality of your data. Please keep your account details confidential and report any suspected security breaches immediately.
Access to Information
Registered users can access, modify, or delete their information at any time.
Policy Updates
We may update this Privacy Policy periodically. The most recent version will be available on our Site.
Contact Us
For any questions or concerns about this Privacy Policy or the use of your information, please complete the contact form available on our Site here.
